Terms of Service - Brik Factory

Last Updated: 8 May 2026
Effective Date: 8 May 2026

INTRODUCTION

These Terms of Service (“Terms”) govern your access to and use of the website https://brik-factory.com (the “Website”) and all brand, public relations, market research, and creator support services (the “Services”) provided by BRIK FACTORY LTD (“Brik Factory”, “we”, “us”, or “our”).

By accessing our Website, submitting an enquiry, or engaging us to deliver Services, you (“Client”, “you”, or “your”) agree to be bound by these Terms. If you do not agree, you must not use our Website or engage our Services.

These Terms form a legally binding agreement between you and BRIK FACTORY LTD, a private limited company registered in England and Wales:

Company Name: BRIK FACTORY LTD
Company Number: 15631479
Registered Office: Innovation Centre Knowledge Gateway, Boundary Road, Colchester, England, CO4 3ZQ, United Kingdom
Email: Hello@brik-factory.com
Phone: +44 7714 743496

ABOUT US AND OUR SERVICES

Brik Factory is a UK-based brand and creator services agency. We deliver four core service lines:

2.1 Brand Strategy and Consulting
Brand audits, brand positioning, messaging frameworks, visual identity direction, and tone-of-voice guidelines. Engagements start from £499.

2.2 Public Relations and Content Marketing
Press release writing, media outreach, social media management, podcast and interview booking, editorial content production, and creator collaborations. Monthly retainers start from £799.

2.3 Market Research and Audience Insights
Custom industry reports, audience surveys, brand health studies, and competitor analysis. Reports start from £299.

2.4 Creator and Performing Arts Support (SIC 90020)
Tour promotion, personal IP development, fan engagement strategy, brand packaging, and long-term creator career planning for musicians, theatre performers, dancers, digital creators, and independent artists. Engagements start from £599.

The exact scope, deliverables, timeline, and fees for any engagement will be set out in a separate Statement of Work, proposal, or order confirmation (“Engagement Letter”) agreed between you and us. In the event of conflict between these Terms and an Engagement Letter, the Engagement Letter shall take precedence for that specific project.

ELIGIBILITY

To use our Services, you must:

Be at least 18 years of age, or be acting on behalf of a minor with appropriate parental or legal guardian consent (relevant to certain creator engagements)
Have full legal capacity to enter into binding contracts under the laws of England and Wales
Provide accurate, complete, and current information when engaging us
Use our Services and Website only for lawful purposes

We reserve the right to refuse or terminate Services for any Client at our sole discretion, including where we reasonably believe that providing Services would violate applicable law, expose us to material risk, or breach these Terms.

ENGAGEMENT PROCESS

4.1 Initial Enquiry
You may contact us via the contact form on our Website, by email at Hello@brik-factory.com, or by phone at +44 7714 743496. Submitting an enquiry does not create a binding contract.

4.2 Proposal and Agreement
Following our initial discussion, we will issue a written proposal or Engagement Letter outlining the scope, deliverables, timeline, fees, and payment schedule. A binding agreement is formed only when:
(a) you have signed and returned the Engagement Letter or confirmed acceptance in writing (including by email); and
(b) you have paid any deposit or initial invoice due.

4.3 Project Kick-off
Work will commence on the agreed start date, subject to receipt of all required materials, briefs, and access from you.

FEES, PAYMENT, AND BILLING

5.1 Pricing
All prices are quoted in Pounds Sterling (GBP) and are exclusive of Value Added Tax (VAT) unless stated otherwise. VAT will be added at the prevailing rate where applicable.

5.2 Payment Terms
Unless otherwise agreed in writing:

Project-based engagements: 50% deposit on signing, balance on delivery
Monthly retainers: invoiced in advance on the first business day of each month
Reports and one-off deliverables: full payment on order
Standard payment terms are 14 days from invoice date

5.3 Payment Methods
We accept payment by bank transfer (BACS), credit or debit card via our payment processor (Stripe Payments UK, Ltd.), and other methods agreed in writing. Card payments are processed securely through Stripe; we do not store your full card details.

5.4 Late Payment
If an invoice is not paid by its due date, we reserve the right to:

Charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998
Suspend Services until payment is received
Recover any costs reasonably incurred in collecting the overdue amount

5.5 Currency and Cross-Border Payments
For Clients outside the United Kingdom, payment must be made in GBP unless otherwise agreed. Bank charges, currency conversion fees, and intermediary fees are the Client’s responsibility.

5.6 Refunds
Refund eligibility, conditions, and timelines are set out in our separate Refund Policy, available at https://brik-factory.com/refund-policy.

CLIENT RESPONSIBILITIES

To enable us to deliver the Services effectively, you agree to:

Provide accurate and complete information, briefs, and materials in a timely manner
Respond to our requests for feedback, approvals, or clarifications within reasonable timeframes
Ensure that any content, names, logos, recordings, or other materials you supply do not infringe third-party rights
Obtain any necessary consents, licences, releases, or permissions for materials you provide
Comply with all applicable laws and industry regulations
Designate a single point of contact authorised to make project decisions

If your delay in providing materials, feedback, or approvals causes us to miss agreed deadlines, we may revise the schedule and reserve the right to charge for additional time or rework.

DELIVERABLES, REVISIONS, AND APPROVAL

7.1 Deliverables
The deliverables for each engagement will be specified in the Engagement Letter. Deliverables are typically provided in digital format (e.g. PDF, slide deck, document, audio file, image file) via email or a secure file-sharing platform.

7.2 Revisions
Each engagement includes a defined number of revision rounds (typically 1 to 3, depending on the scope). Additional revisions may be subject to extra fees, agreed in writing in advance.

7.3 Approval
You are responsible for reviewing all deliverables and confirming approval in writing. Once a deliverable has been approved, any subsequent changes will be treated as additional work and may incur further fees.

7.4 Final Deliverables
Final deliverables will be released to you only after all outstanding invoices have been paid in full.

INTELLECTUAL PROPERTY

8.1 Client Materials
You retain all rights, title, and interest in any materials, brand assets, content, recordings, or data that you provide to us (“Client Materials”). You grant us a non-exclusive, royalty-free licence to use Client Materials solely for the purpose of delivering the Services.

8.2 Brik Factory Materials
We retain all rights to our pre-existing intellectual property, methodologies, frameworks, templates, tools, and know-how (“Brik Factory Materials”). Nothing in these Terms transfers ownership of Brik Factory Materials to you.

8.3 Final Deliverables
Subject to full payment of all fees due, you will own the final, approved deliverables created specifically for you under an Engagement Letter, except for:

Brik Factory Materials embedded within them (for which you receive a perpetual, non-exclusive licence)
Third-party assets (e.g. stock images, fonts, software) which remain subject to their original licences

8.4 Portfolio and Case Study Rights
Unless otherwise agreed in writing, we reserve the right to display non-confidential elements of completed work in our portfolio, case studies, social media, and marketing materials, including the use of your name and logo, no earlier than 30 days after public release of the work. If you wish to opt out, you must notify us in writing before signing the Engagement Letter.

CONFIDENTIALITY

Both parties agree to keep confidential any non-public information shared during the course of an engagement, including business plans, financial data, creative concepts, unreleased music or content, audience data, and personal information about artists or representatives.

Confidentiality obligations survive termination of the engagement and remain in force for a period of three (3) years thereafter, except for trade secrets, which remain confidential indefinitely.

We may disclose confidential information only:

With your prior written consent
To employees, contractors, or advisers who need to know and are bound by equivalent confidentiality obligations
Where required by law, regulation, or court order

CREATOR AND PERFORMING ARTS SERVICES (SIC 90020) — ADDITIONAL TERMS

The following additional terms apply specifically to engagements under our Creator and Performing Arts Support service line:

10.1 Performance Outcomes Not Guaranteed
We provide professional services in good faith and apply reasonable skill and care. However, we do not guarantee any specific outcome, including but not limited to: chart positions, streaming numbers, audience growth, ticket sales, media coverage, sponsorship deals, or commercial success.

10.2 Content Standards
You warrant that any content, recordings, performances, or materials you provide:

Are owned by you or fully licensed to you
Do not infringe any third-party copyright, trademark, or other rights
Are not defamatory, obscene, hateful, or unlawful
Comply with all applicable broadcasting, advertising, and content regulations

10.3 Tour and Event Promotion
For tour or event promotion engagements, you remain solely responsible for the underlying performance, venue arrangements, ticketing, health and safety, licensing (PRS, PPL, venue licences), and compliance with local regulations. Brik Factory’s role is limited to promotional, communications, and brand-related activities as set out in the Engagement Letter.

10.4 Minor Performers
Where any engagement involves a performer under the age of 18, you must provide verifiable parental or legal guardian consent in writing, along with any required performance licences (e.g. under the Children (Performances and Activities) (England) Regulations 2014).

PROHIBITED USES

You agree not to engage Brik Factory for, or use any of our Services to:

Promote or distribute illegal goods or services
Promote adult, sexually explicit, or pornographic content
Promote gambling or betting services without appropriate licences
Promote tobacco, e-cigarettes, or unlicensed health products
Engage in defamation, harassment, hate speech, or incitement to violence
Infringe intellectual property, privacy, or publicity rights of third parties
Engage in deceptive marketing, astroturfing, or fake review schemes
Launder money or finance illegal activities
Violate UK sanctions, export controls, or any applicable law

A full list of prohibited use cases is set out in our Acceptable Use Policy, available at https://brik-factory.com/acceptable-use-policy. We reserve the right to terminate any engagement immediately, without refund, if we discover a breach of this section.

TERM AND TERMINATION

12.1 Term
The term of each engagement is set out in the relevant Engagement Letter.

12.2 Termination for Convenience
Either party may terminate an ongoing engagement (such as a monthly retainer) by giving 30 days’ written notice. Project-based engagements may not be terminated for convenience once work has commenced, except as permitted in the Engagement Letter.

12.3 Termination for Cause
Either party may terminate immediately by written notice if the other party:

Commits a material breach that is not remedied within 14 days of written notice
Becomes insolvent, enters administration, or ceases trading
Engages in unlawful or unethical conduct that brings the other party into disrepute

12.4 Consequences of Termination
On termination:

You will pay for all Services delivered up to the termination date and any non-cancellable third-party costs already committed
Each party will return or destroy the other’s confidential information on request
Provisions intended to survive termination (including confidentiality, IP, liability, and governing law) will continue in force

WARRANTIES AND DISCLAIMERS

13.1 Our Warranty
We warrant that we will perform the Services with reasonable skill, care, and professionalism, in accordance with industry standards.

13.2 No Other Warranties
Except as expressly stated in these Terms, we make no other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.

13.3 Website “As Is”
The Website is provided “as is” and “as available”. We do not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

A full disclaimer of warranties relating to outcomes, results, and third-party content is set out in our Disclaimer, available at https://brik-factory.com/disclaimer.

LIMITATION OF LIABILITY

14.1 Nothing in these Terms shall limit or exclude liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be limited or excluded under applicable law

14.2 Subject to clause 14.1, our total aggregate liability to you arising out of or in connection with these Terms or any engagement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to us under the relevant Engagement Letter in the 12 months preceding the event giving rise to the claim.

14.3 We shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or business interruption, even if advised of the possibility of such losses.

14.4 You acknowledge that the limitations in this clause 14 are reasonable given the fees charged and the nature of the Services.

INDEMNITY

You agree to indemnify, defend, and hold harmless Brik Factory, its directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms or any Engagement Letter
Your breach of any applicable law
Any Client Materials you provide that infringe third-party rights
Any third-party claim arising from content, performances, or campaigns you direct us to deliver

FORCE MAJEURE

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government action, civil unrest, strikes, internet or utility failures, or natural disasters. The affected party shall promptly notify the other and use reasonable efforts to resume performance.

DATA PROTECTION

Both parties will comply with their respective obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our processing of personal data is described in our Privacy Policy, available at https://brik-factory.com/privacy-policy.

Where we process personal data on your behalf as a data processor (for example, when handling audience data for a creator engagement), the parties will enter into a separate Data Processing Agreement on request.

THIRD-PARTY RIGHTS

A person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

ASSIGNMENT

You may not assign, transfer, or sub-licence your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, restructuring, or sale of all or part of our business.

ENTIRE AGREEMENT

These Terms, together with the relevant Engagement Letter, Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, and Disclaimer, constitute the entire agreement between you and us regarding our Services and supersede all prior agreements, representations, and understandings.

AMENDMENTS

We reserve the right to update these Terms from time to time. The “Last Updated” date at the top indicates when revisions were made. Material changes affecting active engagements will be notified to you in writing at least 14 days before they take effect. Continued use of our Services after such notice constitutes acceptance of the revised Terms.

SEVERABILITY

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the parties shall negotiate in good faith to replace the affected provision with a valid provision that most closely reflects the original intent.

WAIVER

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right, nor preclude any further exercise of it.

GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim (including non-contractual disputes) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim, except that we reserve the right to bring proceedings against you in the jurisdiction where you are based for the recovery of unpaid invoices.

For any questions about these Terms or our Services, please contact us:

BRIK FACTORY LTD
Innovation Centre Knowledge Gateway
Boundary Road, Colchester
England, CO4 3ZQ
United Kingdom

Email: Hello@brik-factory.com
Phone: +44 7714 743496
Website: https://brik-factory.com

Company Number: 15631479
Registered in England and Wales